The pictures below (sorry for the glare) are screen shots from Oklahoma Gas & Electric, which has deployed tens of thousands of smart meters over the past few years and is planning to have smart meters in all of its customers' homes by, I think, the end of 2012.
I had a quick chat with Peter B Delaney, the CEO of OGE, after the Governor's Energy Conference in Oklahoma City last week. He explained that in 2007, the utility decided not to build any more power plants until 2020. To that end, he said, OG&E believes in behavior modification rather than load control. By giving consumers nearly-instant access to their consumption data, people can understand what's driving up their bills and modify accordingly. The traditional approach to electric bills makes that difficult. "It's like going to fill up your car and getting the bill a month later," he said. Even if most customers can't be bothered--Delaney reckoned that about 20% of their customers keep an eye on their account, due to pocketbook or environmental concerns--the utilities are getting this information and can readily make it available. There's no reason that everyone with a smart meter shouldn't have access to this kind of information.